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Lifestyle Manager(TSL160308)

業種Concierge services
職種Lifestyle Manager
雇用形態Regular employee
仕事内容Take briefs from members on incoming requests
-To establish a clear, detailed and thorough brief from a members, ascertaining exactly what the member requires and the timescales involved to meet members expectations and deliver them what they want
-To ensure they are logged into the phone system in order to take briefs
-To allocate the job to the correct contact within Ten (where appropriate) in order that the appropriate specialist manages the request

Management of members’ requests
-To acknowledge requests and provide a detailed response to the member to meet or exceed their expectations
-To reply to members within deadline
-To liaise with members, suppliers and company's staff to provide the best possible content as a response to a members request
-To always act in the best interest of the member, ensuring their needs are met
-To resolve each job in the most resourceful, intelligent way
-To investigate opportunities to add value to the request and exceed the members expectations
-To undertake research for any jobs that do not fit into our existing supplier base

Build relationships and rapport with our members
-To ask the member open questions in order to better understand their needs, interests and requirements
-To talk to members about other areas of the service (besides the one you work in) in order to encourage full use of the service and repeat business
-To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
-To maintain high standards of service and communication with the member throughout the request/member journey

Administration
-To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
-To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.

Member Satisfaction -To supply feedback to the member satisfaction team in order to continually drive high levels of member satisfaction and service enhancements
-To assist in customer care issues where necessary to deliver swift and effective resolution and minimize any negative impact/turn any negative impact into positive.
-To bring to the attention of the Team Leader any feedback, problems or issues arising with process of the team that could negatively impact our members, to ensure they are actioned and we continue to improve.
資格
必要な経験・スキル
給与400~500mil
勤務地Shibuya-ku,Tokyo
勤務時間・残業9:00-18:00
待遇Social Insurance
休日・休暇
その他
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